Official Terms of Service for cuan23 — Please read carefully before using our platform.
These Terms and Conditions constitute a legally binding agreement between you (the "User," "Player," or "You") and cuan23 (the "Platform," "We," "Us," or "Our"). By registering an account, accessing our website, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately cease using our services.
For the purposes of these Terms and Conditions, the following definitions apply:
You must be at least 21 years of age or the legal age of majority in your jurisdiction, whichever is higher, to register an account and use cuan23 services. You must be a legal resident of Indonesia. By creating an account, you confirm that you meet these requirements and that all information you provide during registration is accurate, complete, and current.
To create an account, you must provide the following information:
You are responsible for maintaining the confidentiality of your account credentials. You must not share your username or password with any third party. You agree to notify us immediately if you suspect any unauthorized access to your account.
Each individual is permitted to hold only one account with cuan23. Creating multiple accounts (known as "duplicate accounts") is strictly prohibited. If we detect duplicate accounts, we reserve the right to suspend or close all related accounts, void any bets placed, and forfeit any balances or bonuses associated with those accounts.
Before you can withdraw funds from your account, you must complete our KYC verification process. This typically requires you to upload:
KYC verification is usually completed within 1-24 hours. We reserve the right to request additional documentation if necessary. Failure to complete KYC verification may result in withdrawal restrictions or account suspension.
cuan23 accepts deposits via the following methods:
All deposits must be made in Indonesian Rupiah (IDR). The minimum deposit amount is Rp 10.000. Deposits are typically credited to your account balance instantly. If a deposit does not appear within 15 minutes, please contact our support team with your transaction receipt.
You may set daily, weekly, or monthly deposit limits on your account as part of our responsible gaming tools. Once set, these limits cannot be increased for at least 24 hours. You may lower your limits at any time, and the change takes effect immediately.
You may only deposit funds from a payment method registered in your own name. Deposits from third-party accounts (friends, family members, business partners) are strictly prohibited. If we detect a third-party deposit, we reserve the right to reverse the transaction, void any related bets, and suspend your account pending investigation.
You may request a withdrawal at any time, provided that:
The minimum withdrawal amount is Rp 50.000. Withdrawals are processed to the same bank account or e-wallet you used for deposits. We aim to process all withdrawal requests within 5 minutes during business hours (06:00 – 24:00 WIB). First-time withdrawals may take up to 24 hours due to additional security checks.
cuan23 does not charge any fees for withdrawals. However, your bank or e-wallet provider may impose their own transaction fees. We are not responsible for third-party fees.
We reserve the right to decline or delay a withdrawal request if:
In such cases, we will notify you by email and request additional information or documentation.
From time to time, cuan23 may offer bonuses, promotions, free bets, or other incentives to players. Each bonus is subject to specific terms and conditions, including wagering requirements, minimum odds, eligible games, validity period, and maximum bet limits. These terms are published on the Promotions page and must be read in full before opting in to any bonus.
Most bonuses carry a wagering requirement (also known as "rollover" or "playthrough"). For example, a bonus with a 30× wagering requirement means you must wager 30 times the bonus amount (and sometimes the deposit amount as well) before you can withdraw any winnings derived from the bonus. Different game types may contribute differently toward wagering requirements:
Check the specific bonus terms for details.
Any attempt to manipulate or abuse bonuses — including but not limited to creating multiple accounts, hedging bets across accounts, using betting strategies designed solely to clear wagering requirements, or colluding with other players — will result in immediate forfeiture of the bonus, voiding of all related winnings, and possible account suspension or permanent closure.
We reserve the right to modify, suspend, or cancel any bonus or promotion at any time without prior notice. We also reserve the right to exclude certain players from bonus eligibility at our sole discretion.
All bets are final once confirmed. You are responsible for ensuring that your bet selections, stake amounts, and odds are correct before placing a bet. We do not accept cancellation requests after a bet has been confirmed, except in cases of obvious technical error (e.g., incorrect odds displayed due to system malfunction).
cuan23 reserves the right to impose maximum payout limits on certain bet types, sports, or markets. These limits are published on the relevant betting pages and may vary based on your VIP tier. In general, the maximum payout per bet slip is Rp 500.000.000, but individual sport or game limits may be lower.
If a sporting event is postponed, abandoned, or canceled before completion, bets may be voided and stakes returned, depending on the specific sport rules. If an event is rescheduled and played within 48 hours of the original start time, bets generally remain valid. Please consult our sport-specific rules for details.
The following activities are strictly prohibited and may result in account closure and forfeiture of funds:
cuan23 is committed to promoting safe and responsible gambling. We provide tools to help you manage your betting activity, including:
These tools are accessible from your account settings. If you feel your gambling is becoming a problem, we strongly encourage you to use these tools and seek professional help. You may also contact our support team at any time to request a voluntary self-exclusion period.
It is illegal for anyone under the age of 21 to create an account or place bets on cuan23. We employ strict age verification measures during the KYC process. If we discover that an underage individual has created an account, we will immediately close the account, void all bets, and confiscate any deposited or won funds.
While we strive to provide uninterrupted service, cuan23 does not guarantee that the Platform will be available at all times. We are not liable for any losses arising from service interruptions, technical failures, server downtime, or scheduled maintenance. We recommend that you do not rely on the Platform for time-sensitive bets.
Our Platform integrates with third-party services, including payment processors, game providers, and live streaming platforms. We are not responsible for any failures, delays, or errors caused by these third parties. Your use of third-party services is subject to their respective terms and conditions.
You agree to indemnify and hold harmless cuan23, its officers, directors, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your violation of these Terms, your use of the Platform, or your breach of any applicable law or regulation.
You may request to close your account at any time by contacting our support team. Upon closure, you may withdraw any remaining balance (subject to verification and wagering requirements). Once closed, your account cannot be reopened.
We reserve the right to suspend or permanently close your account at our sole discretion if:
In the event of termination, we will return any remaining balance to you (minus any amounts owed to us) after deducting any bonuses, pending bets, and investigation costs.
All content on the cuan23 Platform, including but not limited to text, graphics, logos, images, software, and trademarks, is the property of cuan23 or its licensors and is protected by Indonesian and international intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from any Platform content without our prior written consent.
These Terms and Conditions are governed by and construed in accordance with the laws of Indonesia. Any disputes arising from or related to these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of Indonesia.
In the event of a dispute, we encourage you to first contact our customer support team to seek an amicable resolution. If the dispute cannot be resolved informally, you agree to submit the matter to binding arbitration in accordance with Indonesian arbitration law.
cuan23 reserves the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting to the Platform. Your continued use of the Platform after such changes constitutes your acceptance of the revised Terms. We recommend that you review this page periodically to stay informed of any updates.
If you have any questions about these Terms and Conditions, please contact us:
cuan23 is committed to transparency, fairness, and player protection across every aspect of our service.
All bonus conditions, betting rules, and policies are published in clear English. No hidden fine print, no surprises.
Your personal information is secured with 256-bit SSL encryption and handled in accordance with our Privacy Policy.
All games use certified RNG technology. Every bet, every spin, and every outcome is provably fair and independently audited.
Two-factor authentication, KYC verification, and 24/7 fraud monitoring protect your account from unauthorized access.
If a dispute arises, our support team is available 24/7 to investigate and resolve issues fairly and promptly.
Self-exclusion, deposit limits, and loss limits are available at any time to help you stay in control of your betting.
Our support team is ready to clarify any aspect of these Terms and Conditions.
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